Masters Week Travel Policies

Masters Week is one of the busiest private aviation events of the year in the Southeast, bringing an extraordinary amount of aircraft traffic into the Augusta area over a relatively short period of time. Airport parking, fuel availability, ATC restrictions, and special event procedures can all affect a trip with little notice. We love getting our passengers to Augusta, but Masters Week requires a little extra flexibility from everyone involved.

1. SAME-DAY MASTERS TRAVEL

We will always make every reasonable effort to operate your trip according to schedule, but arrival and departure times cannot be guaranteed during Masters Week. If you have tee times, hospitality reservations, tickets, dinner plans, or other arrangements that would be costly or upsetting to miss, we highly recommend arriving at least one day in advance.

Passengers choosing same-day travel should be prepared for the possibility of delays, airport changes, or other adjustments to the original itinerary.

2. AIRPORT AVAILABILITY & RESTRICTIONS

Airports serving the Augusta area may reach parking capacity, stop accepting additional aircraft, restrict certain operations, or impose special Masters Week procedures with little notice.

If your scheduled airport becomes unavailable, we’ll let you know what alternate airports we can safely and legally serve. From there, you choose the option that works best for you, and we’ll take care of the flying.

3. ALTERNATE AIRPORTS & GROUND TRANSPORTATION

If an alternate airport becomes necessary, passengers are responsible for determining whether that airport works for their plans and arranging any rental cars, rideshares, private transportation, hotels, or other accommodations they may need.

While our team is happy to provide the available aviation options, Capital Air Express does not arrange or coordinate ground transportation or other travel services. Once you’ve decided which option works for you, just let us know where you’d like us to take you.

4. CHANGES TO FLIGHT COST

Changing airports or modifying an itinerary may change the amount of flying required. If an alternate airport, additional flight leg, fuel stop, repositioning, or other passenger-requested change results in additional flight time or expense, additional charges may apply.

Whenever reasonably possible, we’ll communicate those costs before proceeding so you can decide which option makes the most sense for you.

5. ATC DELAYS & GROUND STOPS

The volume of aircraft traveling to and from the Augusta area during Masters Week can and often does result in ATC ground stops, departure delays, airborne holding, reroutes, sequencing, or other traffic-management measures. These decisions are made by Air Traffic Control and are outside Capital Air Express’s control.

We’ll keep you updated as information becomes available, but a scheduled departure time does not necessarily mean ATC will allow the aircraft to depart or arrive at that exact time.

6. DIVERSIONS

Conditions can change even after your flight is underway. If ATC, airport conditions, weather, fuel requirements, safety considerations, or another operational issue prevents us from reaching the planned airport, the flight may need to divert.

Our pilots will always prioritize getting everyone safely on the ground. If a diversion occurs, passengers are responsible for arranging any necessary ground transportation or accommodations from the diversion airport.

7. PARKING, FUEL & AIRCRAFT REPOSITIONING

Parking and fuel availability can be extremely limited during Masters Week. Even when we are able to bring you into your preferred airport, we may not be able to leave the aircraft there while you attend the tournament.

We may need to carry additional fuel, make a fuel stop, reposition the aircraft to another airport after dropping you off, or return later to pick you up. These operational decisions are handled by our team and flight crew based on airport availability, aircraft requirements, safety, and applicable regulations.

8. DEPARTURES FROM AUGUSTA

Afternoons and evenings—particularly toward the end of tournament play—can be some of the busiest periods of Masters Week, with a large number of aircraft attempting to depart the area within a relatively short window. Requested departure times may be affected by airport congestion, ATC sequencing, ramp access, ground stops, or the time required for our aircraft to reposition back to the pickup airport.

We recommend allowing flexibility in your plans after leaving the course and understanding that getting everyone out safely and efficiently can take time.

9. CANCELLATIONS, AIRPORT RESTRICTIONS & TRAVEL CREDITS

Airport closures, parking restrictions, ATC restrictions, or other circumstances outside Capital Air Express’s control do not automatically qualify a trip for a refund.

If we cannot operate the trip as originally planned, we will work with you to identify reasonable alternatives whenever possible. If you choose not to use an available alternative, or circumstances prevent the trip from being completed, our standard cancellation and flight-credit policies may apply. Any applicable credit will remain available according to the terms of your booking.

10. WHEN PLANS NEED TO CHANGE

When something unexpected happens, our job is to clearly communicate the aviation options available to you. Your job is simply to decide which option works best for your plans and let us know.

Our operations team cannot plan alternate ground transportation, research rental cars, coordinate hotels, or determine how passengers should reach Augusta National or their final destination from an alternate airport. This allows our team to stay focused on what we do best: safely managing the aircraft, crews, airports, and changing flight conditions.

A LITTLE EXTRA PATIENCE GOES A LONG WAY

We’ll always do everything reasonably possible to keep your trip moving and keep you informed along the way. Masters Week is simply a different operating environment than an ordinary travel day, and sometimes even the best-planned itinerary needs to change.

So please build a little extra flexibility into your plans, give yourself more time than you normally would, and know that our team will be working hard behind the scenes to get you where you’re going as safely and efficiently as conditions allow. And hopefully, the biggest surprise of your week happens on the leaderboard—not at the airport.